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Privacy Policy

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Effective date: 5 June 2026

Thanks for entrusting AskCodi, a product of Assistiv AI LTDA (“Company”) with your source code, your projects, and your personal information. This privacy policy will explain how our organization uses the personal data we collect from you when you use our software.

All capitalized terms have their definition in AskCodi’s Terms and Conditions {www.askcodi.com/docs/terms}, unless otherwise noted here.

What Data AskCodi Collects

1. User Personal Information: is any information about one of our Users which could, alone or together with other information, personally identify them or otherwise be reasonably linked or connected with them. Information such as a username and password, an email address, a real name, an Internet protocol (IP) address, and a photograph are examples of “User Personal Information.”

User Personal Information does not include aggregated, non-personally identifying information that does not identify a User or cannot otherwise be reasonably linked or connected with them. We may use such aggregated, non-personally identifying information for research purposes and to operate, analyze, improve, and optimize our Website and Service.

2. Information Users Provide Directly to AskCodi

2.1. Registration information: We require some basic information at the time of account creation. When you create your own username and password, we ask you for a valid email address. We also require name, interest, programming languages, your agreement to market emails, the information of the source from which you heard about us and the team member if added by the user.

Optionally, you may grant us information about the country, role and organization you are from.

2.2. Payment Information: If you sign on to a paid Account with us, we collect your full name, address, and credit card, PayPal or other approved methods of payment information. Please note, AskCodi does not process or store your credit card, PayPal or other methods of payment information, but our third-party payment processor does.

2.3. Profile Information: You may choose to give us more information for your Account profile, such as your full name, an avatar which may include a photograph, your biography, your location, your company, and a URL to a third-party website. This information may include User Personal Information. Please note that your profile information may be visible to other Users of our Service.

3. Information AskCodi Automatically Collects From Your Use of the Service

3.1. Transactional information: If you have a paid Account with us, we automatically collect certain information about your transactions on the Service, such as the date, time, and amount charged.

3.2. Usage information: If you're accessing our software or Website, we automatically collect the same basic information that most services collect, subject, where necessary, to your consent. This includes information about how you use the Service, such as the pages you view, the referring site, your IP address and session information, and the date and time of each request. We also collect the moment of the sign up and the sign in, where the User is logging from and from which mode is the User using the platform from (webapp, extension, etc.). As well, we collect the page the User is on, what is searched in the search screen, which app the User is opening (Digital marketing, video generation, etc.), whether the User clicked on “generate” to get the suggestion in the app screen, and some other basic information, such as the User’s favorite e most used app, as well as whether he pays for it or uses it for free. Finally, we also collect prompts sent through AskCodi and responses generated. This is information we collect from every visitor to the Website, whether they have an Account or not. This information may include User Personal information.

3.3 Code: we collect the response generated and only visible to the user and the team, if explicitly shared, for the only purpose of user’s visibility. When you downvote or report an AI response, we record the fact of that signal (which model, which conversation, optional free-text reason). We use this only to improve the product (e.g. identify failing models). We do not use it to train any model; we do not operate models of our own.

3.4 Subscription: we store your customer historic, price, and subscription id, including the current period (start and end), and the trial.

3.5. Cookies: As further described below, we automatically collect information from cookies (such as cookie ID and settings) to keep you logged in, to remember your preferences, to identify you and your device and to analyze your use of our service.

3.6. Device information: We may collect certain information about your device, such as its IP address, browser or client application information, language preference, operating system and application version, device type and ID, and device model and manufacturer. This information may include User Personal Information and the device ID when authenticating the plugin.

3.7 Customer Service: we also collect the email with which the customer contacts us for support.

3.8. Information we collect from Third-Parties: AskCodi may collect User Personal Information from third parties. For example, this may happen if you sign up for training or to receive information about AskCodi from one of our vendors, partners, or affiliates. AskCodi does not purchase User Personal Information from third-party data brokers.

We use PostHog for product analytics and event tracking. From time to time we may also enable Google Analytics for website analytics; when active, it is disclosed in the cookie banner’s Statistics category and runs only with your consent. These services collect information about your interaction with our Service, including pages visited, features used, session duration, and user behavior patterns. This data is used to improve our Service and understand user preferences.

External Services Used:

The full, current list of every third party that ever sees your data — including hosting (Supabase, DigitalOcean), payments (Paddle), AI model providers (Anthropic, OpenAI, Google and others), error monitoring (Sentry), customer support (Chatwoot), analytics (PostHog), anti-bot (Cloudflare Turnstile), email delivery, and ads (Google AdSense on Free-plan pages) — is maintained at https://www.askcodi.com/docs/sub-processors and updated whenever we add or remove a processor.

What Data AskCodi Does Not Collect

Data Usage for Training Purposes: For users on Free Plans or when using free models, we may use prompts, responses, and interaction data for training and improving our AI models and services. This data may be shared with our model providers (including Anthropic, OpenAI, Google, and others) for their training purposes. Premium model usage data and data from paid plans (Hobby and Pay-as-You-Go) is not used for training purposes unless explicitly consented to by the user.

We do not intentionally collect “Sensitive Personal Information”, such as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. If you choose to store any Sensitive Personal Information on our servers, you are responsible for complying with any regulatory controls regarding that data.

AskCodi is not directed to children. You may not create an Account if you are under 16, or under the digital-consent age set by your country if that is higher. In the United States, under-13 use is prohibited under COPPA. If we discover that we hold data about a child below the applicable threshold, we will delete it. Please read our Terms and Conditions {https://www.askcodi.com/docs/terms} for information about Account termination.

We do not intentionally collect User Personal Information that is stored in your repositories or other free-form content inputs. Any personal information within a user's repository is the responsibility of the repository owner.

How AskCodi Uses Your Data

We may use your information for the following purposes:

  • We use your Registration Information to create your account, and to provide you the Service.
  • We use your Payment Information to provide you with the Paid Account service or any other Company’s paid service you request.
  • We use your User Personal Information, specifically your username, to identify you on AskCodi.
  • We use your Profile Information to fill out your Account profile and to share that profile with other users if you ask us to.
  • We use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. Please see our section on email communication for more information.
  • We use User Personal Information to respond to support requests.
  • We use User Personal Information and other data to make recommendations for you, such as to suggest projects you may want to follow or contribute to. We learn from your public behavior on AskCodi - such as the projects you start - to determine your coding interests, and we recommend similar projects. These recommendations are automated decisions, but they have no legal impact on your rights.
  • We may use User Personal Information to invite you to take part in surveys, beta programs, or other research projects, subject, where necessary, to your consent.
  • We use Usage Information and Device Information to better understand how our Users use AskCodi and to improve our software and Service.
  • We may use your User Personal Information if it is necessary for security purposes or to investigate possible fraud or attempts to harm AskCodi or our Users.
  • We may use your User Personal Information to comply with our legal obligations, protect our intellectual property, and enforce our Terms and Conditions.
  • We use PostHog and Google Analytics to track user behavior, measure product performance, and gather insights to improve our Service. This includes tracking feature usage, conversion events, and user journeys.
  • We use Chatwoot for customer support communications, which may collect conversation history, support tickets, and related metadata to provide you with assistance.
  • We limit our use of your User Personal Information to the purposes listed in this Data Privacy Statement. If we need to use your User Personal Information for other purposes, we will ask your permission first. You can always see what information we have, how we're using it, and what permissions you have given us in your user profile.

Our Legal Bases for Processing Data

To the extent that our processing of your User Personal Information is subject to certain international laws (including, but not limited to, the European Union's General Data Protection Regulation (GDPR) and Brazil’s General Data Protection Law (LGPD)), AskCodi is required to notify you about the legal basis on which we process User Personal Information. AskCodi processes User Personal Information on the following legal bases:

1. Contract Performance: When you create an AskCodi Account, you provide your Registration Information. We require this information for you to enter into the Terms and Conditions agreement with us, and we process that information on the basis of performing that contract. We also process your username and email address on other legal bases, as described below. If you have a paid Account with us, we collect and process additional Payment Information on the basis of performing that contract.

2. Consent: We rely on your consent to use your User Personal Information under the following circumstances: when you fill out the information in your user profile; when you decide to participate in a AskCodi training, research project, beta program, or survey; and for marketing purposes, where applicable. All of this User Personal Information is entirely optional, and you have the ability to access, modify, and delete it at any time. While you are not able to delete your email address entirely, you can make it private. You may withdraw your consent at any time.

3. Legitimate Interests: Generally, the remainder of the processing of User Personal Information we perform is necessary for the purposes of our legitimate interest, for example, for legal compliance purposes, security purposes, or to maintain ongoing confidentiality, integrity, availability, and resilience of AskCodi’s software, Website, and Service.

Specifically, we process the following on the basis of legitimate interest (Art. 6(1)(f) GDPR): (i) the five anonymous infrastructure counters in the AskCodi desktop application (desktop_opened, auth_completed, first_launch, message_sent, workspace_created), sent without any user identifier and with PostHog person-profile creation disabled, to tell whether the application launches on a given platform; and (ii) Cloudflare Turnstile anti-bot challenges on signup, signin, and password-reset, to prevent credential stuffing and signup fraud. EU/UK users see no telemetry of any kind until they answer the first-launch consent dialog, at which point the legitimate-interest basis is replaced by their explicit consent (Art. 6(1)(a)).

If you would like to request deletion of data we process on the basis of consent or if you object to our processing of personal information, please contact us by sending an e-mail to hello@askcodi.com.

How We Share the Information We Collect

International transfers. Some of our sub-processors are located outside the EEA / UK / Brazil. We rely on the following mechanisms: (a) the EU-US Data Privacy Framework where the recipient is DPF-certified (e.g. DigitalOcean, Google); (b) the EU Standard Contractual Clauses (Commission Implementing Decision 2021/914) for transfers to non-DPF-certified US processors (e.g. Supabase); (c) the ANPD-approved mechanism for transfers from Brazil under LGPD Art. 33-35. The specific transfer mechanism per sub-processor is listed on our sub-processors page.

We may share your User Personal Information with third parties under one of the following circumstances:

1. With Your Consent: We share your User Personal Information, if you consent, after letting you know what information will be shared, with whom, and why. For example, if you purchase our software, we share your username to allow the software Developer to provide you with services. Additionally, you may direct us through your actions on AskCodi to share your User Personal Information. For example, if you join an Organization, you indicate your willingness to provide the owner of the Organization with the ability to view your activity in the Organization’s access log.

We share User Personal Information with a limited number of service providers who process it on our behalf to provide or improve our Service, and who have agreed to privacy restrictions similar to the ones in this Data Privacy Statement by signing data protection agreements or making similar commitments. Our service providers perform payment processing, customer support ticketing, network data transmission, security, and other similar services. AskCodi stores and processes User Personal Information primarily in the United States, with sub-processors in additional regions as listed on the sub-processors page. If you would like to know who our service providers are, please contact us by sending an e-mail to hello@askcodi.com.

3. For Security Purposes: If you are a member of an Organization, AskCodi may share your username, Usage Information, and Device Information associated with that Organization with an owner and/or administrator of the Organization, to the extent that such information is provided only to investigate or respond to a security incident that affects or compromises the security of that particular Organization.

4. For Legal Disclosure: AskCodi strives for transparency in complying with legal process and legal obligations. Unless prevented from doing so by law or court order, or in rare, exigent circumstances, we make a reasonable effort to notify users of any legally compelled or required disclosure of their information. AskCodi may disclose User Personal Information or other information we collect about you to law enforcement if required in response to a valid subpoena, court order, search warrant, a similar government order, or when we believe in good faith that disclosure is necessary to comply with our legal obligations, to protect our property or rights, or those of third parties or the public at large.

5. Change in control or Sale: We may share User Personal Information if we are involved in a merger, sale, or acquisition of corporate entities or business units. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information, and we will notify you on our Website or by email before any transfer of your User Personal Information. The organization receiving any User Personal Information will have to honor any promises we made in our Data Privacy Statement or Terms and Conditions.

  • 6. Aggregate, Non-Personally Identifying Information: We share certain aggregated, non-personally identifying information with others about how our users, collectively, use AskCodi, or how our users respond to our other offerings, such as our conferences or events. We do not sell your User Personal Information for monetary or other consideration.
  • 7. For Model Training and Improvement: When you use free models or are on a Free Plan, we may share your usage data, including prompts and generated responses, with our AI model providers for the purpose of training and improving AI models. This sharing is limited to:
  • Users explicitly using free models
  • Users on Free Plan tiers
  • Aggregated and anonymized data for analytics purposes

Data from premium model usage and paid plan subscribers is not shared for training purposes without explicit consent.

How You Can Access and Control the Information We Collect

Your rights. Under the GDPR (Articles 15-22), the LGPD (Article 18), the UK GDPR and other applicable privacy laws you have the right to: (a) access the personal data we hold about you; (b) correct inaccurate data; (c) request erasure ("right to be forgotten"), subject to our legal retention obligations; (d) restrict our processing of your data while a dispute is resolved; (e) object to processing based on legitimate interest, including profiling; (f) receive your data in a structured, machine-readable format (portability); (g) withdraw consent at any time without affecting prior lawful processing; and (h) lodge a complaint with your local supervisory authority. To exercise any of these rights, email hello@askcodi.com or use the in-app controls in Settings. We respond within 30 days, extendable to 60 if the request is complex (we will tell you).

If you're already an AskCodi user, you may access, update, alter, or delete your basic user profile information by editing your user profile or contacting hello@askcodi.com. You can control the information we collect about you by limiting what information is in your profile, by keeping your information current, or by contacting hello@askcodi.com.

If AskCodi processes information about you, such as information AskCodi receives from third parties, and you do not have an account, then you may, subject to applicable law, access, update, alter, delete, or object to the processing of your personal information by contacting hello@askcodi.com.

Data portability

As an AskCodi User, you can always take your data with you. You can clone your repositories to your desktop, for example, or you can use our Data Portability tools to download information we have about you by contacting hello@askcodi.com.

Data Retention and Deletion of Data

Generally, AskCodi retains User Personal Information for as long as your account is active or as needed to provide you services.

When you delete your account in Settings or email us at hello@askcodi.com, we initiate deletion of your data from our systems and propagate the deletion request to our sub-processors. The full cascade completes within 30 days, subject to legal retention obligations (notably Brazilian tax law on billing records for paid plans).

After an account has been deleted, certain data, such as contributions to other Users' repositories and comments in others' issues, will remain. However, we will delete or de-identify your User Personal Information, including your username and email address, from the author field of issues, pull requests, and comments by associating them with a ghost user.

That said, the email address you have supplied via your AskCodi commit settings will always be associated with your commits in the AskCodi system. If you choose to make your email address private, you should also update your AskCodi commit settings. We are unable to change or delete data in the AskCodi commit history — the AskCodi software is designed to maintain a record — but we do enable you to control what information you put in that record.

Our Use of Cookies and Tracking Cookies

AskCodi uses cookies and similar storage in four categories: Necessary (required for the service), Service infrastructure (always-on disclosure of processors that handle billing, AI inference, and error monitoring), Statistics (PostHog, opt-in), and Marketing (Google AdSense on Free-plan pages, opt-in). Cookies are small text files that websites often store on computer hard drives or mobile devices of visitors. The cookie banner on first visit lets you accept or refuse each category individually.

We use cookies solely to provide, secure, and improve our service. For example, we use them to keep you logged in, remember your preferences, identify your device for security purposes, analyze your use of our service, compile statistical reports, and provide information for future development of AskCodi.

We use our own cookies for analytics purposes and utilize PostHog for product analytics and Google Analytics for website analytics. These third-party services may place cookies on your device to track usage patterns and collect information about how you interact with our Service.

By using our service, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept these cookies, you will not be able to log in or use our service.

How AskCodi Secures Your Information

Crash reporting (desktop application only). If you have not opted out, the desktop application sends crash reports to Sentry when it encounters an unhandled error. Reports include the stack trace, OS, application version, and the last few user-interface actions before the crash. Before transmission, we apply a privacy filter that removes emails, OS usernames embedded in file paths, and API-key-shaped strings. You can opt out in Settings → Privacy; the change takes effect on the next application launch.

AskCodi takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information.

AskCodi enforces a written security information program. Our program:

  • aligns with industry recognized frameworks;
  • includes security safeguards reasonably designed to protect the confidentiality, integrity, availability, and resilience of our Users' data;
  • is appropriate to the nature, size, and complexity of AskCodi’s business operations;
  • includes incident response and data breach notification processes; and
  • complies with applicable information security-related laws and regulations in the geographic regions where AskCodi does business.

In the event of a data breach that affects your User Personal Information, we will act promptly to mitigate the impact of a breach and notify any affected Users without undue delay.

The website is built on Next.js. Live data is stored in a Supabase Postgres database; historical records from before our migration remain in Google Firebase in read-only form and are not used for active processing. Both vendors apply industry-standard encryption in transit (TLS) and at rest.

No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

AskCodi‘s Global Privacy Practices

Assistiv AI LTDA, the publisher of AskCodi, is the controller responsible for the processing of your personal information in connection with the Service, except (a) with respect to personal information that was added to a repository by its contributors, in which case the owner of that repository is the controller and AskCodi is the processor (or, if the owner acts as a processor, AskCodi will be the subprocessor); or (b) when you and AskCodi have entered into a separate agreement that covers data privacy (such as a Data Processing Agreement).

Our address are:

  • Assistiv AI LTDA – Avenida Brigadeiro Faria Lima, N. 2639, 101, São Paulo – SP, Brazil

We store and process the information that we collect in the Unites State of America in accordance with this Data Privacy Statement, though our service providers may store and process data outside the Unites State of America. However, we understand that we have Users from different countries and regions with different privacy expectations, and we try to meet those needs even when the Unites State of America does not have the same privacy framework as other countries.

We provide the same high standard of privacy protection—as described in this Data Privacy Statement—to all our users around the world, regardless of their country of origin or location, and we are proud of the levels of notice, choice, accountability, security, data integrity, access, and recourse we provide. We work hard to comply with the applicable data privacy laws wherever we do business, working with our Data Protection Officer as part of a cross-functional team that oversees our privacy compliance efforts. Additionally, if our vendors or affiliates have access to User Personal Information, they must sign agreements that require them to comply with our privacy policies and with applicable data privacy laws.

In particular:

  • AskCodi provides clear methods of unambiguous, informed, specific, and freely given consent at the time of data collection, when we collect your User Personal Information using consent as a basis.
  • We collect only the minimum amount of User Personal Information necessary for our purposes, unless you choose to provide more. We encourage you to only give us the amount of data you are comfortable sharing.
  • We offer you simple methods of accessing, altering, or deleting the User Personal Information we have collected, where legally permitted.
  • We provide our Users notice, choice, accountability, security, and access regarding their User Personal Information, and we limit the purpose for processing it. We also provide our Users a method of recourse and enforcement.

How to Contact Us

Brazilian operator under the LGPD. AskCodi is a product of Assistiv AI LTDA, a Brazilian limited liability company registered at Avenida Brigadeiro Faria Lima, N. 2639, 101, 01452000, São Paulo - SP, Brazil. Brazilian data subjects may exercise their rights under the LGPD by contacting hello@askcodi.com.

EU representative (GDPR Article 27). Our representative in the European Union for matters relating to the GDPR is Shreyans Kumar Bhansali, Liselotte Herrmann Strasse 38, 10407 Berlin, Germany. EU and EEA data subjects may contact the representative directly at bhansali@assistiv.ai, or write to hello@askcodi.com with the subject line "EU representative".

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by sending an e-mail to hello@askcodi.com.

Resolving Complaints

If you have concerns about the way AskCodi is handling your User Personal Information, please let us know immediately. We want to help. You may contact us by email us directly at hello@askcodi.com with the subject line "Privacy Concerns." We will respond promptly — within 45 days at the latest.

Dispute Resolution Process

In the unlikely event that a dispute arises between you and AskCodi regarding our handling of your User Personal Information, we will do our best to resolve it. Additionally, if you are a resident of an EU or Brazil member state, you have the right to file a complaint with your local supervisory authority.

Changes to Our Data Privacy Statement

Although most changes are likely to be minor, AskCodi may change our Data Privacy Statement from time to time. We will provide notification to Users of material changes to this Data Privacy Statement through our Website at least 30 days prior to the change taking effect by posting a notice on our home page or sending email to the primary email address specified in your AskCodi account.